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FAQ's for vans

  • What methods of payment do vans accept?

    Visa, MasterCard, AMEX, Discover, JCB, PayPal, Klarna, Apple Pay, and Gift Cards are all accepted at vans. Checks, cash, and credit vouchers are not accepted. No cards will be approved if they do not engage in the verification procedure. Note: If you're paying with a foreign credit card, you'll need to provide a mailing address in the United States.

  • What is the return policy of vans?

    Within 60 days of receipt, vans will gladly handle your return for credit or exchange for products purchased here or in a retail shop. Please bring the following items with you when you return: 1. Order number or receipt number; 2. Return of unworn/unwashed merchandise; 3. Authentic packaging; 4. Submit the Form (paperwork included with your order). Orders returned to a VANS retail shop via PayPal, Apple Pay, or Klarna can only be replaced for an item of comparable value or merchandise credit.

  • What is the membership policy of vans?

    It is an immersive loyalty program that invites you to participate in Off The Wall experiences made exclusively for the most ardent supporters of vans. You'll get exclusive information, exclusive Custom designs, and members-only experiences as a member of the Family. Earn points by shopping and sharing, and then redeem them for prizes. You will earn 10 points for every dollar spent on items at participating locations and on the site.

  • Can I get customized products at vans?

    Custom shoes can only be made in the colors, patterns, styles, and fabrics currently available on the website's Custom shoe department of vans. Color palettes, textiles, and design options are all refreshed on a regular basis. Please keep in mind that during the holidays, shipping and processing times may vary. Please check the shipping page during checkout for any changes to the holiday time window.

vans shopping tips

If you enter a promo code on Vans, you will be added midway through the checkout. Once you've completed the order total and are about to complete, look for the promo code entry you'd like to add to your tag and save more. Vans provides consumers with free delivery and free returns. Join Vans and be the first to know about the latest products, exclusive coupons, and offers.